Frequently Asked Questions

Everything you need to know about your KAVU gear and orders.

How long will it take for my order to ship?

Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your package's journey.

What is your return policy?

We offer a 30-day return window for all unwashed and unworn items with original tags attached. Please visit our returns portal to generate a prepaid shipping label.

Can I wash my KAVU Rope Bag?

To maintain the integrity of the fabric and hardware, we recommend spot cleaning with cold water and mild detergent. Air dry only; do not machine wash or dry.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.

Are your products covered by a warranty?

KAVU stands behind the quality of our gear. We offer a limited warranty against manufacturing defects in materials and workmanship for the lifetime of the product.